Mandala Airlines has passed the 40-year mark for serving air transportation in Indonesia. Now, aided by its new fleet of Airbus A320 and Airbus 319, the carrier will further expand its wings as a modern-generation airline, with its chief focus being customer service. With as many as 30 additional aircraft expected by 2014, Mandala’s intention is to become the airline that Indonesia can call her own.
Indonesia is also expected to take part in the AFTA, or ASEAN Free Trade Area, by 2010. Mandala announced in Jakarta that after 40 years, Mandala is still as committed as ever to maintaining its excellent services and remain the customer’s top choice.
“Providing consistently excellent services is our main challenge in 2009. A customer service spirit should not only be preached, but also put into action by every employee – offering the best service to our passengers, as part of a culture that each employee shares. Naturally, this will not be easy.”
Source: Mandala Inflight Magazine